PRIVACY POLICY
Web Pride in Place
Last updated: 10 May 2026
1. Introduction
Web Pride in Place ("we", "us", "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website at www.webprideinplace.co.uk (the "Website") or engage with our services.
We are a data controller under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Please read this policy carefully to understand our practices regarding your personal data.
2. Information We Collect
2.1 Information You Provide to Us
We may collect and process the following personal data that you provide directly:
• Name and contact details (email address, telephone number, postal address)
• Business name and job title
• Information provided via enquiry or contact forms on our Website
• Payment information (processed securely via third-party payment providers)
• Correspondence with us by email, phone, or other means
2.2 Information We Collect Automatically
When you visit our Website, we may automatically collect certain technical data, including:
• IP address and browser type
• Device type and operating system
• Pages visited, time spent on pages, and referring URLs
• Cookie data (see Section 7 below)
3. How We Use Your Information
We use your personal data for the following purposes and legal bases:
• To respond to your enquiries and provide quotations – Legitimate interests / Pre-contractual steps
• To deliver website design, development, and related services you have engaged us for – Performance of a contract
• To send you invoices and process payments – Performance of a contract / Legal obligation
• To send marketing communications where you have opted in – Consent
• To improve our Website and services – Legitimate interests
• To comply with legal and regulatory obligations – Legal obligation
4. Sharing Your Information
We do not sell your personal data to third parties. We may share your information with:
• Trusted third-party service providers who assist us in operating our Website and delivering services (e.g. hosting providers, email platforms, accounting software), under appropriate data processing agreements
• Professional advisers such as solicitors, accountants, or insurers, where necessary
• Law enforcement or regulatory authorities where required by law
All third parties are required to maintain appropriate security and to use your data only as instructed by us.
5. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. In general:
• Client records and project files are retained for 6 years following completion of the engagement (in line with our legal obligations)
• Enquiry data where no contract is formed is deleted after 12 months
• Marketing opt-in records are retained until consent is withdrawn
6. Your Rights
Under UK GDPR, you have the following rights regarding your personal data:
• Right of access – to obtain a copy of the personal data we hold about you
• Right to rectification – to have inaccurate data corrected
• Right to erasure – to request deletion of your data in certain circumstances
• Right to restrict processing – to request that we limit how we use your data
• Right to data portability – to receive your data in a structured, machine-readable format
• Right to object – to processing based on legitimate interests or for direct marketing
• Right to withdraw consent – where processing is based on consent, you may withdraw it at any time
To exercise any of these rights, please contact us at the details in Section 9. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
7. Cookies
Our Website uses cookies to distinguish you from other users and to improve your browsing experience. Cookies are small text files stored on your device.
We use the following types of cookies:
• Strictly necessary cookies – essential for the Website to function
• Analytical / performance cookies – help us understand how visitors use the Website (e.g. Google Analytics)
• Functionality cookies – allow the Website to remember your preferences
You can set your browser to refuse all or some cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of the Website may become inaccessible or not function properly.
8. Security
We have implemented appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.
9. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:
Web Pride in Place Website: www.webprideinplace.co.uk
10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
WEBSITE TERMS & CONDITIONS
Web Pride in Place
Last updated: 10 May 2026
1. About These Terms
These Terms and Conditions ("Terms") govern your use of the website located at www.webprideinplace.co.uk (the "Website"), operated by Web Pride in Place ("we", "us", "our").
By accessing or using the Website, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Website.
2. Use of the Website
2.1 Permitted Use
You may use the Website for lawful purposes only. You must not use the Website:
• In any way that breaches any applicable local, national, or international law or regulation
• In any way that is fraudulent, or has any fraudulent purpose or effect
• To transmit any unsolicited or unauthorised advertising or promotional material
• To knowingly transmit any data or material containing viruses, Trojans, or any other harmful programs
• To attempt to gain unauthorised access to any part of the Website or its related systems
2.2 Account Registration
Where the Website offers any account registration or client portal functionality, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
3. Intellectual Property
All content on the Website, including but not limited to text, graphics, logos, images, and software, is the property of Web Pride in Place or its content suppliers and is protected by UK and international copyright and intellectual property laws.
You may view, download, and print content from the Website for your own personal, non-commercial use only. You must not:
• Reproduce, distribute, or commercially exploit any content without our prior written consent
• Remove any copyright, trade mark, or other proprietary notices from any content
• Use any of our trade marks without our express written permission
4. Our Services
4.1 Service Descriptions
The Website provides information about our web design, web development, and digital services. Descriptions of services are provided for general information purposes and do not constitute an offer or guarantee of specific outcomes.
4.2 Client Engagements
Where you engage Web Pride in Place to provide services, the specific terms, deliverables, timescales, and fees shall be set out in a separate written agreement, proposal, or Statement of Work between us. Those documents shall take precedence over these Terms in relation to any specific services.
5. Limitation of Liability
To the fullest extent permitted by law:
• The Website and its content are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied
• We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components
• We shall not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising from your use of, or inability to use, the Website
• Our total liability to you in connection with the Website shall not exceed £100
Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.
6. Third-Party Links
The Website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them. We do not endorse the content of any third-party website.
7. Privacy
Our Privacy Policy, which is incorporated into these Terms by reference, sets out how we collect, use, and protect your personal data when you use the Website. Please review our Privacy Policy carefully.
8. Amendments
We reserve the right to amend these Terms at any time. We will post the revised Terms on this page with an updated date. Your continued use of the Website following any changes constitutes your acceptance of the revised Terms. We recommend you check this page periodically.
9. Governing Law
These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales.
Both parties irrevocably agree to submit to the exclusive jurisdiction of the courts of England and Wales in relation to any dispute arising out of or in connection with these Terms or the Website.
10. Contact
If you have any questions about these Terms or the Website, please contact us:
Web Pride in Place Website: www.webprideinplace.co.uk
Cookies Policy
Web Pride in Place | www.webprideinplace.co.uk
Last updated: May 2026
1. Introduction
This Cookies Policy explains how Web Pride in Place ("we", "us", or "our") uses cookies and similar tracking technologies when you visit our website at www.webprideinplace.co.uk (the "Website"). It explains what these technologies are and why we use them, as well as your rights to control our use of them.
Please read this policy carefully. By continuing to use our Website, you consent to our use of cookies as described in this policy.
2. What Are Cookies?
Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used by website owners to make their websites work, or to work more efficiently, as well as to provide reporting information.
Cookies set by the website owner (in this case, Web Pride in Place) are called "first-party cookies". Cookies set by parties other than the website owner are called "third-party cookies". Third-party cookies enable third-party features or functionality to be provided on or through the website (e.g. advertising, interactive content, and analytics).
3. Types of Cookies We Use
We use the following categories of cookies on our Website:
3.1 Strictly Necessary Cookies
These cookies are essential for the Website to function properly. They enable core functionality such as security, network management, and page navigation. You may disable these by changing your browser settings, but this may affect how the Website functions.
3.2 Performance and Analytics Cookies
We use performance cookies to collect information about how visitors use our Website. These cookies help us understand which pages are most visited, how visitors move around the site, and whether visitors receive error messages. This helps us improve the way our Website works.
Specifically, we use Google Analytics 4 (GA4) to collect and analyse information about your use of this Website. GA4 is a web analytics service provided by Google LLC. The information collected includes:
• Pages you visit and time spent on each page
• Links and buttons you click
• Your approximate geographic location (country/city level)
• Your device type, browser, and operating system
• How you arrived at our Website (e.g. via a search engine or referral link)
• Interactions with content on our Website
GA4 uses cookies to distinguish you from other users and track your browsing behaviour across sessions. The data collected is transmitted to and stored on Google servers, which may be located outside the United Kingdom or European Economic Area.
Google Analytics data is used by us solely for analytical and statistical purposes to improve our Website and services. We do not use this data to personally identify you.
For more information on how Google uses data collected via GA4, please visit: https://policies.google.com/privacy.
3.3 Functional Cookies
Functional cookies allow our Website to remember choices you make (such as your language preference or display settings) and provide enhanced, more personalised features. These cookies may be set by us or by third-party providers whose services we have added to our pages.
4. Specific Cookies Used by This Website
The following cookies may be set when you visit our Website:
• _ga – Google Analytics. Used to distinguish users. Expires after 2 years.
• _ga_<container-id> – Google Analytics 4. Used to persist session state. Expires after 2 years.
• _gid – Google Analytics. Used to distinguish users. Expires after 24 hours.
• _gat – Google Analytics. Used to throttle request rate. Expires after 1 minute.
5. Your Choices and How to Control Cookies
You have the right to decide whether to accept or reject non-essential cookies. You can exercise your cookie preferences in the following ways:
5.1 Cookie Consent Banner
When you first visit our Website, you will be presented with a cookie consent banner that allows you to accept or decline non-essential cookies, including analytics cookies. You may update your preferences at any time.
5.2 Browser Controls
Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse cookies or to delete certain cookies. Please note that if you block all cookies, some features of our Website may not function as intended.
For more information, visit the help section of your browser or:
• Google Chrome: chrome://settings/cookies
• Mozilla Firefox: about:preferences#privacy
• Microsoft Edge: edge://settings/privacy
• Apple Safari: Safari > Settings > Privacy
5.3 Opt Out of Google Analytics
You can opt out of being tracked by Google Analytics across all websites by installing the Google Analytics Opt-out Browser Add-on, available at: https://tools.google.com/dlpage/gaoptout.
6. Legal Basis for Processing
Where we use non-essential cookies (such as analytics cookies), we rely on your consent as the legal basis for processing your personal data, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR). You may withdraw your consent at any time by adjusting your cookie preferences as described in Section 5 above.
Strictly necessary cookies are used on the basis of our legitimate interest in providing a functional and secure website.
7. Data Retention
Analytics data collected via Google Analytics 4 is retained for a maximum of 14 months, after which it is automatically deleted from Google’s servers. Individual cookie lifespans are as described in Section 4 above.
8. Third-Party Websites
Our Website may contain links to third-party websites. This Cookies Policy applies only to our Website. We are not responsible for the cookie or privacy practices of any third-party websites, and we encourage you to review their respective privacy and cookies policies.
9. Changes to This Policy
We may update this Cookies Policy from time to time to reflect changes in technology, legislation, or our data practices. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
10. Contact Us
If you have any questions about our use of cookies or this policy, please contact us at:
Web Pride in Place
Website: www.webprideinplace.co.uk
Email: emmapenfold@norwich.gov.uk
This policy should be read alongside our Privacy Policy. Web Pride in Place is committed to handling your personal data in accordance with applicable UK data protection law.
